Free courier for local orders above $50

FAQ

Shipping

When will I receive my order?

Orders are processed and shipped out within 3 working days. You will receive a shipping confirmation email with your parcel's tracking number once order has been shipped.

Due to the COVID-19 situation, there may be a slight delay of 1-2 working days in the delivery.

How much are the local shipping rates?

All domestic orders below SGD50 will be shipped by courier service at a rate of $3

For domestic orders above SGD50, we provide complimentary courier delivery.

Do you ship worldwide?

Yes, we do. However, due to the COVID-19 situation, we have currently disabled this option on our website.

Please drop us an email at hello@bykurahome.com with your order and shipping address so that we can ensure we are able to deliver to your country before we accept your order.

Do you offer same day delivery?
Yes we can arrange it on working days, subjected to the availability of our courier. Drop us an email at hello@bykurahome.com for more info!

Orders

I placed an order but I forgot to use my discount code. What should I do?

Discount codes must be entered upon checkout and cannot be claimed after the purchase is completed.

Can I change or cancel my order after confirmation?

Once your order has been confirmed, no exchange of products or cancellation of order is allowed. All sales are final and we do not provide refund.

I realized I bought the wrong item after receiving it. Can I exchange?

We only accept exchanges within 7 days of receipt, subjected to product availability. Product must be returned in their original condition and packaging. There will be a total of $8 shipping cost for the to and fro deliveries to be borne by the customer.

Silicone Bag

Do I have to wash the Silicone Bags before use?

Yes! As with all new items that will come into contact with food, you need to wash the Silicone Bag with soap and warm water, then rinse and dry. 

Can I put the Silicone Bags in the dishwasher?

Yes, you can!

How do I dry the Silicone Bags?

You can keep the Silicone Bags ajar by placing them upside down on a drying rack, or over any 3D object. Alternatively, you can also towel dry them.

Can I put the Silicone Bags in the freezer?

Of course! These handy bags are great for storing and freezing food.

Are the Silicone Bags microwave-safe?

Yes, it is. But please remember to remove the slider before microwaving.

Where are the Silicone Bags manufactured?

Our Silicone Bags are manufactured responsibly in PRC. We hold strong relationships with all our partners, who have passed our strict standards for quality.

How do I remove the stains or odour?

Apply a mighty cleaning mixture of baking soda, white vinegar and lemon juice on the insides of the Silicone Bag,  making sure every surface is coated well. Leave overnight, and wash off with soap the next day.

What type of marker should I use to write on the Silicone Bags?

We recommend using paint markers for a more lasting effect. Always write on dry and clean surfaces. To remove, soak cotton pad with rubbing alcohol and lightly dab on the Silicone Bag. Wash with soap and rinse well.